tag:blogger.com,1999:blog-27564345894929321472012-01-23T10:14:59.730-05:00Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.comBlogger501100tag:blogger.com,1999:blog-2756434589492932147.post-44266085228916300502012-01-21T16:05:00.008-05:002012-01-21T16:24:50.824-05:00

I received this e-mail from a shop owner who has kept in touch over the years. He has given me permission to share this without his identification, which is totally understandable. I took out any reference to his city, his name etc. I thank him for sharing his story with me and allowing me to share it with you. I would only hope the rest of the Aftermarket industry pays attention to his message.

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-20213304406373745022012-01-21T10:57:00.014-05:002012-01-21T11:54:30.943-05:00

Too many shop owners appear to be stuck in inertia wondering what to do next. Owners scramble for answers as they attend various courses but never put together a plan after the live session to implement what they took from the course. As a good business friend of mine summarized to me:Preparation to move your business forward is not simply re-reading manuals from a course; it’s about using these

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-39357374531993613322011-11-30T18:56:00.020-05:002011-11-30T20:57:19.920-05:00

If you are a CEO, President, Vice-President, Manager or Director of any organisation within the Aftermarket, please consider these words to be accountable to the Title that you hold. Owning/Managing a company or heading an organization does not automatically confer the title of "Leader" upon a person. Leadership today is not just about the "Ability" of an individual, as many people in key roles

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com2tag:blogger.com,1999:blog-2756434589492932147.post-78471243096302869502011-11-25T21:37:00.005-05:002011-11-25T22:07:14.023-05:00

Everyone knows the definition of "Insanity"...doing the same thing over but expecting different results.Are you prepared to go to the wall for "Change"?Will you stand up, be vocal and ensure you are not guilty that you are still embracing the old ways instead of embracing the change that our industry must address? Examples include:- Good bye to Flat Rate pay for technicians and say Hello to

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-85610662778693689212011-10-27T21:20:00.014-04:002011-10-27T22:12:52.992-04:00

A very good friend and confident challenged me with this thought and I could not help but to think how many people, companies and associations it applies to within the Aftermarket Industry. Why are we so afraid of DRAMATIC change when in reality we are so far behind the world in our structures, processes and attitudes.Our sector of the automotive industry has so many incredible opportunities

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com3tag:blogger.com,1999:blog-2756434589492932147.post-60239184606958461372011-10-14T21:39:00.012-04:002011-10-14T23:04:56.860-04:00

Watching, listening and examining how our sector is moving forward, one has to ask if we are truly in denial?It appears at times that all levels of the Aftermarket are like deer staring into the headlights and commenting "What's that"? Nothing is changing at the grass roots level of the Service Provider shop or for that matter at the Jobber and Warehouse level as everyone is doing the same old

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com2tag:blogger.com,1999:blog-2756434589492932147.post-64396849211000166602011-09-24T16:42:00.007-04:002011-09-24T17:41:41.450-04:00

The Aftermarket, at all levels, must seriously look at how it handles on-going training and education of their staff. We now require an incredible amount of time and serious investment to ensure personal development of each and every staff member is brought to the right level of education, understanding and skill to ensure they can execute their function professionally,in a productive and

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com3tag:blogger.com,1999:blog-2756434589492932147.post-17438610838110911012011-07-14T10:35:00.011-04:002011-09-01T09:46:14.398-04:00

Nothing could be further from the truth as shown in this story I found. Let's put tax cuts in terms everyone can understand. Suppose that everyday 10 men go to their favorite diner for dinner, The bill for all ten comes to $100. If it was paid the way we pay our taxes, the first four men would pay nothing; the fifth would pay $1; the sixth would pay $3; the seventh $7; the eighth $12; the

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-20802336668694124882011-07-04T21:09:00.015-04:002011-07-04T21:55:47.317-04:00

Ever noticed how things are changing so fast within the Aftermarket, especially with vehicle technology, shop internal technology systems and the OEM Dealer aggressiveness to take on the Aftermarket? I have and I'm trying to figure out why no one seems to want to address these issues with any true sense of urgency? Let me give you a simple example. Technical and Business training are an urgent

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com5tag:blogger.com,1999:blog-2756434589492932147.post-70891567752944064412011-06-14T20:57:00.010-04:002011-06-14T21:28:12.729-04:00

Amazingly when a shop is too busy the detail of client personal service is neglected. "The devil is in the detail". We don't seem to grasp that the customer/client does not understand the things we take for granted and one little obvious detail can take down reputations.Consider these following responses from our customer/client follow-up service:- got a quote on the car, went to pick it up and

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com1tag:blogger.com,1999:blog-2756434589492932147.post-30249194613168916432011-04-30T13:09:00.011-04:002011-04-30T14:28:46.620-04:00

Shop owners have to examine their business plumbing to see if their TAP is turned on or off. It is time to turn the TAP all the way on ......as far as it possibly can go and if it turns out it is not enough, then aggressively upgrade the internal system to achieve desired results. There are 3 things to examine when looking at the TAP in the full "on" position. 1. "T" stands for "Team". Is the

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com3tag:blogger.com,1999:blog-2756434589492932147.post-16513273720277043162011-04-12T09:16:00.009-04:002011-04-12T09:47:14.425-04:00

I have been witnessing a trend in the past six months which disturbs me greatly.Owners today can feel threatened by immature staff members who believe they are above the rest of the shop employees because they feel they have "special skills" and are worthy of special privileges and treatment. These employees "with attitude" feel it is just too hard for them to be replaced, so in essence the owner

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-88623918255823738982011-04-06T21:30:00.006-04:002011-04-06T22:37:37.557-04:00

For the past seven years (yes 7) I have been talking about the new Aftermarket that was coming and the way we must rethink it in order to operate, grow and sustain market share. It has to go through a "Culture" change. Our company is always focused to study the industry moving 3 to 7 years out because we know it takes a minimum of 2 to 3 years to change a shop business and 4 to 6 years to change

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-42346846418309330672011-02-21T14:44:00.013-05:002011-02-22T14:12:14.775-05:00

We just wanted to say, "Job well done!" The addition of the Rui Martins "Process for Success" 2 day course to the 3 day "High Performance Profitability in the New World of Automotive Maintenance" course by Bob has been much anticipated and very much valued. It truly has brought everything that Bob has been teaching together.We can not say enough about the time and work involved in bringing such

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-66721444285947926312011-01-25T10:34:00.009-05:002011-01-25T11:53:51.317-05:00

The trend in the Aftermarket continues it metamorphosis and we must figure out what to do. Consider these points:1). The consumer continues to challenge us and displays little patience. Their personal lives are stressed.2). We have moved from 90 day oil changes to 180 day oil changes which revolves around winter and spring tire changes.3). The rush at tire change over means billed hours per

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com1tag:blogger.com,1999:blog-2756434589492932147.post-63911134703651722692011-01-10T22:09:00.011-05:002011-01-10T22:43:08.500-05:00

Nothing much changes within the Aftermarket. January and February are months of "soft sales", "doubtfulness", "anguish" and don't forget the obvious "I'm going broke, I have no money" syndrome.OK time for a wake-up call that I'm sure I will get negative feedback on. Nothing has changed!!!!! and THAT is the point. The Aftermarket remains the same expecting different results......the professionals

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-61530078838908416592010-12-16T23:01:00.017-05:002010-12-17T00:26:58.833-05:00

This is a topic that has been ignored for years by shop owners within the Aftermarket, however as business grows tougher and the business becomes more complicated, many shop owners are thinking "how do I get out, and what will I get for this?"You are not alone. With the average shop owner now being well into their 50's and some into their 60's this question is now being asked over and over. The

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-38834399295726828552010-11-18T16:15:00.013-05:002010-11-18T16:53:39.609-05:00

Shop owners are not paying attention to the detail of their business. It still is the same old thing expecting different results.Some owners will not like this but it has to be pointed out.I have noticed a common trait among my clients. They made the change which gave them the desire to work "ON" their business instead of "IN" their business. The results have been absolutely amazing and has

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-70023905733639315822010-11-16T20:48:00.014-05:002011-01-06T13:42:36.004-05:00

A shop operator opens the doors with visions in his or her head thinking this is just the beginning of their dream and the best is yet to come. They are very grateful for the opportunity given to them but at the same time scared of the unknown. They approach each day with optimism and a positive attitude that lights a spark with anyone they come in contact with.The first year is an amazing

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-31997612628064029102010-10-27T20:28:00.015-04:002010-10-27T21:40:04.316-04:00

Last week I had the opportunity to attend the Automotive Industry Association's Industry Forum in Toronto. The venue was excellent. The agenda was excellent. The topics covered by the speakers were very pertinent. Manufacturers were present. Warehouse Distributors were present. Jobbers were but a handful which lead to a weak turnout of Service Shop owners.It is frustrating to watch AIA Canada

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com2tag:blogger.com,1999:blog-2756434589492932147.post-40656928403525111552010-10-12T21:41:00.022-04:002010-10-12T23:04:08.899-04:00

Anyone that knows me understands I am direct and to the point person (sometimes I am often accused of being too black and white) because I believe deeply in any message I send out. I see and understand all my messages very clearly. All my messages, however, must be proven and stand the test of time.This is a very personal message I am asking you to embrace. I have never done this before in an

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-44822290800952187752010-10-08T15:17:00.012-04:002010-10-08T16:44:24.129-04:00

Shop owners from Coast to Coast are falling into a rut that produces an immense amount of internal fear. They have not taken the steps required to transition their business from the break down and repair model to the preventative maintenance model of doing business. Instead they hold on to the routines that seem to be familiar to them. Unfortunately those routines from the old business model do

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com1tag:blogger.com,1999:blog-2756434589492932147.post-75981312188243050962010-08-01T21:07:00.044-04:002010-08-24T13:39:16.293-04:00

The Independent sector of the Automotive Aftermarket Industry time after time has been voted "consumers choice" but I believe we can do so much better to make a "dramatic" impact to the consumer and to do that we first have to acknowledge "together" that we have a lot of work to do.Unfortunately the sector over the next five years will continue to shrink in numbers of effective outlets but that

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-11916186916752831532010-07-23T15:16:00.014-04:002010-07-23T16:23:43.846-04:00

Everyone in this industry has heard it over and over from various shop owners and industry personnel... "Boy does that guy have all the luck; look at the beautiful operation he has. What luck he must have to attract and keep that kind of staff in place. He must of been in the right place at the right time". Is it not amazing how so many in the Aftermarket justify their circumstances? They always

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com1tag:blogger.com,1999:blog-2756434589492932147.post-31717292532906336272010-07-18T20:43:00.023-04:002010-07-19T02:24:22.894-04:00

Let's face it, the times are different than what you are accustomed to. You have been in business in excess of 10 years and you do not "trust" the industry. Let's consider the new realities:1). Jobbers and WD's have always said they have an important message for you and they even labeled it under the topic of "Business Management" criteria. You went to their presentation on your valuable time

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-8347584843545224152010-07-06T20:50:00.008-04:002010-07-06T21:29:28.228-04:00

Shop owners know that things are different this year and in fact so much has changed that measuring the business results against last year or even the year before doesn't make much sense any more. These are new and very modern times in our sector. Management must relearn the business all over again and coupled with that challenge must also instill new self disciplines to execute differently. The

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-71988912509496623222010-06-03T09:30:00.008-04:002010-06-03T10:40:44.912-04:00

Shop owners and Managers must adjust their business processes to address today's vehicle service realities.Consider the higher quality of fluids and synthetics that are now being used today in all vehicles.Consider vehicle manufacturers are now recommending 10,000, 20,000 even 30,000 kilometers between oil changes. This means that there will be many cases where the shop sees the customer/

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com3tag:blogger.com,1999:blog-2756434589492932147.post-72524915247417434202010-05-31T18:42:00.020-04:002010-06-01T07:28:01.198-04:00

A quote from the late John Lennon actually nailed the Aftermarket.Why is our independent shop sector of the Aftermarket not willing to reach out and ask for help? Why is our sector not willing to accept the hard message advice required, understand it and embrace it to really fix the problem? Why is our sector always looking for the quick fix and instant gratification? Why does our sector not

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-80511631009815343392010-05-29T18:25:00.004-04:002010-05-31T21:17:01.573-04:00

Let's face it, there has been a lot of stress this year so far, but, let's think this through. Are you caught up in your business as like the "Y" generation and expect instant gratification or do you truly realize the realistic time frame to get things done. This is not a cop out. The fact is staff must come "up to grade" faster than ever before, that is the "Professionalism" of our sector,

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-25505096029717128252010-04-12T14:19:00.016-04:002010-04-13T11:32:44.333-04:00

The traditional methods of operating a business within the Independent sector of the automotive aftermarket industry in Canada has been very simple. A person or licensed technician has the opportunity of having his/her own shop, raises the required cash and opens up for business. A person or Jobber sales representative has the opportunity to own a parts store, raises the required cash, and the

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-25537580512912385132010-03-27T19:40:00.018-04:002010-03-28T18:37:17.779-04:00

Only the golfers who own/manage an automotive business will really appreciate this particular BLOG and the message it truly sends.I just came back from my annual 10 day golf outing at Pinehurst/Southern Pines North Carolina. I love that region and the overall State itself but most of all I love their golf courses. The people throughout the region are warm and beautiful and the golf courses are

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-56711461579908738392010-03-13T16:55:00.017-05:002010-03-14T16:09:38.834-04:00

On May 1st 2010 all Independent shops in Canada are suppose to have open access to the OEM websites which was agreed to through a voluntary agreement.This simply means that information such as vehicle calibration codes and the ability to re-flash and reset the vehicle computers coupled with diagnostic information is suppose to be available to the Aftermarket for a reasonable fee.Some words of

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com3tag:blogger.com,1999:blog-2756434589492932147.post-81816372256599738792010-02-25T19:28:00.009-05:002010-02-26T04:36:21.664-05:00

Have you ever noticed that when the shop is slow, management has a tendency to panic? Welcome to the break down and repair business. The fact is it has been extremely slow from coast to coast. Over the past 4 weeks I have traveled from the Atlantic region to the shores of the Pacific and regions in between, talking with many people from all levels of the industry. Business is definitely

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com1tag:blogger.com,1999:blog-2756434589492932147.post-89115625056995176582010-01-26T07:52:00.008-05:002010-01-26T10:06:57.496-05:00

Many shop owners have invested the time to learn how to manage their shop in today's new realities. This is excellent and they must be applauded for that commitment made to their business. Now they return to the real world of the aftermarket after the course with great intentions and are faced with the incredible day to day distracting noise within the industry.The changes required to the shop

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com1tag:blogger.com,1999:blog-2756434589492932147.post-91616619733241732942010-01-04T07:59:00.003-05:002010-01-04T08:51:10.743-05:00

There are steps that a shop owner can start to take to transition the business into the modern day format that is required to be successful for this new decade. Consider each point as it applies to your operation.1. THINK ABOUT THE SHOP'S HISTORY: Never embark on a new plan without first understanding where the shop came from. Discuss the shop's history with your team and talk about why change

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com1tag:blogger.com,1999:blog-2756434589492932147.post-82487411558085329472009-12-04T15:16:00.013-05:002009-12-05T07:06:28.494-05:00

Let's work together to get to safer shores.By now most shop owners and jobbers must have recognized that the business environment has changed dramatically. In this economic crisis, it's time to put aside petty differences and learn to work together for our mutual benefit.More now than ever, a shop requires a competent jobber who knows how an auto service facility must be operated and measured in

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-6052661785656171662009-12-02T10:30:00.002-05:002009-12-02T10:59:47.826-05:00

The Holiday Season is the time when I like to reflect upon the past year and review the business and personal accomplishments that were achieved. In this reflection, the most important prerequisite is to remember, and think of, the people involved that help make those accomplishments come to fruition.Your participation with AAEC over the past year, through being a subscriber to our website,

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-7607427518782370802009-10-17T08:39:00.007-04:002009-10-17T11:15:17.862-04:00

AIA Canada must be congratulated for remaining focused on the important criteria an Independent shop requires in the R2R agreement in order to move their business forward, rather than giving into so-called ridicule by a naive industry sector. AIA Canada has always stated that any agreement (legislated or voluntary) must provide full access to engine calibration in the definition of Data Stream

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com2tag:blogger.com,1999:blog-2756434589492932147.post-61405771783785473962009-10-05T08:47:00.014-04:002009-10-09T09:10:21.642-04:00

Follow the link to the actual voluntary agreement and please read the detail.I am not a lawyer by any means but as a laymen reads this...........This is not right.Our sector must move forward on an EQUAL playing field.Consider the following FEW..... FACTS:Section I DefinitionsDefinition "Data Stream Information" - "does not include engine calibration related information"......excuse me.....This

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com5tag:blogger.com,1999:blog-2756434589492932147.post-34589572673460931582009-08-25T09:17:00.007-04:002009-08-25T12:19:23.342-04:00

SOME AFTERMARKET BRANDS WILL LOSE SALES AND CREDIBILITY AGAIN THIS FALLIt appears another cycle has started again.Over the past ten years it has been discussed many times however it seems the industry is determined to do it their way with the quick fix method. They then will blame the poor quarterly sales and profits on something else instead of squarely on

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com2tag:blogger.com,1999:blog-2756434589492932147.post-28011195059170410042009-08-04T08:55:00.001-04:002009-08-04T08:57:12.042-04:00

AUGUST IS AN IMPORTANT MONTH FOR RENEWALAs easy as it is to remain in holiday mode during the month of August, business owners should use this month to review all business processes within their operation to make sure the shop is primed and ready for the Fall service season.Consider completing the following reviews and discussions with all staff members:Initial Facility Image- Is the facility

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-54265638639694575302009-07-07T09:05:00.006-04:002009-07-07T09:40:26.069-04:00

"I Should'a , I Could'a, I Would'a"These 20/20 hindsight expressions have ruined many businesses.Today's business operations must have a Management capability and style that is focused on a tested and a definitive path that creates business net income along with future growth and security.I find that too many shop owners are not willing to admit that they really don't know the detailed required

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com2tag:blogger.com,1999:blog-2756434589492932147.post-2505057860232538582009-06-04T09:27:00.001-04:002009-06-04T09:32:03.101-04:00

WATCH FOR THE NEW NEIGHBOUR ON THE BLOCKThe changes within the industry have been dramatic within the past 60 days. The Chapter 11 filings of both Chrysler and General Motors in the USA will change the automotive landscape forever.It is imperative that every Independent shop keep their eyes and ears open to see which new car dealerships will be closing within their area. This is an opportunity

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com1tag:blogger.com,1999:blog-2756434589492932147.post-51606217629012213592009-05-08T06:09:00.005-04:002009-05-08T13:28:40.950-04:00

The next 24 months will be the most important months of your shop's business life.This year is not like any other in the history of our industry. This is not a time to accept the traditional Aftermarket summer shut down as we can not afford to lose any time. It is moving that fast.With the demise of the "D-3" and the closing of dealerships, the Aftermarket shops and jobbers must aggressively get

Bob Greenwoodhttp://www.blogger.com/profile/06048979079370370606noreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-92019588917404589002009-04-30T11:29:00.005-04:002009-04-30T11:36:50.396-04:00

Opportunity is knocking at the front door for every Automotive Service Shop. Is your shop taking advantage of it?I am writing this article just after attending the "Lindertech North" technical training weekend in Toronto. I always like to drop into this event and listen to technicians and their issues. It seems the "elite technicians" of Canada show up for this conference each year and I really

Jonathannoreply@blogger.com1tag:blogger.com,1999:blog-2756434589492932147.post-45765255561934530862009-04-01T12:00:00.003-04:002009-04-27T09:31:32.621-04:00

Across the country everyone talks about needing more car count in their business and the shops that say this are already are doing $500,000 to 700,000 per year in annual business or even more. In my Management classes when further analysis of invoices takes place we find that shops are averaging 1.6 to 1.8 billed hours per invoice on basic consumer maintenance, 2.1 to 2.4 billed hours on diesel

Jonathannoreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-45237205854967225252009-03-01T12:00:00.004-05:002009-04-30T11:14:13.359-04:00

http://www.aaec.ca/newsite/pdf/Right-to-Repair_2009.pdf

Jonathannoreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-36025728517799475782009-02-01T12:00:00.003-05:002009-04-27T09:31:56.185-04:00

The negative news all around us today certainly takes its toll on not only the consumer but also shop management and employees.Consider that tough economic times actually means potential good times for the aftermarket, however, business processes must be adjusted to reap the rewards. Have you had this in-depth discussion with the staff?Realistically, two words must now be communicated to the

Jonathannoreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-33137120097022413522009-01-01T12:00:00.006-05:002009-04-27T09:32:05.243-04:00

The "Employer Burden" is the additional cost to the employee's basic wages. They are legislated by Federal and Provincial Governments across Canada. The total average burden is the same for 2009. We can hold the formula's for establishing labour rates at the 2008 levels.EFFECTIVE JANUARY 1, 2009:VACATION PAY 4.00%CANADA PENSION PLAN: 4.95%Pensionable Earnings up $1,400 to Maximum CPP Deduction

Jonathannoreply@blogger.com0tag:blogger.com,1999:blog-2756434589492932147.post-37509857379676819742008-07-22T11:20:00.001-04:002008-07-22T11:21:28.611-04:00

The Automotive Aftermarket E-Learning Centre Ltd. is pleased to announce the latest major release of its Business Resource Centre.Please take time to read the press release and visit our new site. We have listened to our subscribers and I know the changes we have made will be of significant value in providing solutions to your business management requirements.Click Here to view the press release

Jonathannoreply@blogger.com0